Martin Fowler has written an excellent post on the fallacy that quality can be traded for expediency. A few days ago, I debated many of the points the article covers with an engineering manager at my company. Both of us are still convinced the other person is wrong. Except now, I have Martin Fowler on my side.
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Fowler makes an excellent point. I’ll have to remember to differentiate between internal and external quality next time I discuss this with someone.
The last company I worked for had a motto I liked: “perfect quality wins customer loyalty”. And I don’t even work in software, where perfect quality can be actually attainable.